Our Guarantee

We are satisfied when you are satisfied. All items have a 30 day money back Guarantee and a 90 day replacement policy – No Questions asked Just pay shipping. ($5.00)

What does our Guarantee Mean?

If you don't like an item, simply return it within 30 days. No restocking fee; No advance notice; No questions; No jokin’! It’s your choice: 100% refund; 100% replacement; or 100% exchange within 30 days.

• 100% Refund - Return any item within 30 days for a complete refund.

• 100% Replacement - If for any reason you receive a damaged item, or there is a manufacturer’s defect, please contact us within 90 days so we can promptly send you a replacement.

• 100% Exchange - Wanted your image on a different item? Simply return the item and choose another. You will either receive a credit or be asked to pay the difference.

We are happy to accept returns and there is no need to call for prior authorization as long as it is within 30 days; just fill out this Return Form. (Right click link and Save As to download PDF.)

If you'd like a refund, replacement, exchange, or return after their designated return periods, please call us at 612-529-0199.

Safe Shopping and Privacy Policy

Life Gems Privacy Statement

We’re serious about privacy. Life Gems uses a secure server (up to 256-bit SSL encryption) to encrypt all of your personal information. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records.

Shop with Confidence - Know that your information is protected when you shop at Life Gems. You can now easily identify when you are on a secure, privacy-protected page; the address bar will turn green. With advanced technology by VeriSign, the web's most trusted security provider, you can shop confidently knowing your personal information and transactions are protected. Please note this look may vary depending on the web browser you are using. Some browsers will display a padlock image to identify a secure page.

How we use information

Our site uses an order form allowing you to request information, products and services. Contact information (email address, telephone number, address, etc.) is also used to get in touch with you when necessary. Financial information (credit card number, credit card expiration date, billing address, etc.) is only used to bill you for products and services purchased at Life Gems.

We may use your IP address to help diagnose problems with our server and to administer our web site. Your IP address may also be used to gather broad demographic information and to recognize customer traffic patterns and site usage. This information assists us in developing the design and layout of the site.

To enhance your shopping experience, our site uses cookies. Cookies are alpha-numeric identifiers that are transferred to your computer's hard drive through your web browser. Cookies make it possible for us to recognize you when you visit. By doing this, we can personalize your return visits and save you time during checkout. For the most rewarding shopping experience, your browser must be set to accept cookies.

You may, from time to time, receive information from us about new features, new services and special offers we think you'll find valuable. If you'd like to opt out of receiving future email offers from Life Gems, please log in to your account. You will see a number of options for maintaining your account. Select ''Change how often you wish to receive email offers.'' You'll see your current selection and a number of options for changing the frequency of emails or opting out. We may share your mailing address with reputable businesses that can provide you with valuable, relevant offers and information. If you do not wish to have your name shared with these carefully screened businesses, please call customer service at 612-529-0199

This site may now, or in the future, contain links to other sites. Life Gems is not responsible for the privacy practices or content of such sites.

By using our web site or purchasing product from us, you agree to the collection and use of information as set forth in this privacy policy. This policy may be updated at any time. We will post any changes to our privacy policy on this page so that you are always aware of what information we collect and how we use it.

If, at any time, you have questions or concerns about Life Gems privacy policy, please feel free to email us at orders @ lifegemsstore.com, or call us at 612-529-0199 to speak to one of our friendly Customer Service representatives.

Popups and Spam

Life Gems does not use any type of pop-up advertising on our web site. Our true feelings about this ugly advertising is that each of us should have the choice whether or not we want to view what is offered.

The only pop-up messages on our web site are for help desk related issues, and these only pop-up if you request them. When you visit Life Gems, you are free from aggressive advertising.

Et Cetera

We are not responsible for typographical errors made by the customer. Prices are subject to change without prior notice. To assure customers of continued excellence in service, Life Gems trainers may occasionally record and/or monitor calls. We are a 100% direct marketing company and have no sales showroom. Any letters, photographs or products sent to Life Gems become our property unless specifically stated otherwise in writing. We reserve the right to publish any such materials. Jewelry or objects shown in photographs used to show pertinent features of a product are for illustrative use only.